Ordering Information

Shipping

We want to be fast. That is why we use Purolator Express in most cases. We offer FREE  shipping to customers in Canada who order more than $59.99. Unfortunately, there are some limitations and restrictions to this offer since we are shipping from Bowmanville Ontario and therefore we are not able to offer this free service to every corner of Canada. Both Purolator and Canada Post are built into our site, so you will know straight away after entering your address if this fast, or next day shipping option is available to you.  If you happen to live along the 401 corridor between Windsor and Quebec you are in luck. Any order placed before noon should give you coffee on your doorstep or at your office the next day (usually for the morning). It doesn’t get any faster then that! When we sat down to plan this endeavour it was important for us to be different. We looked at what our competition was doing and we said ‘We don’t need to change a thing’ as we already offer free next day shipping to most postal codes within Ontario and Quebec if $59.99 is spent.

If you happen to live in a remote area and extra delivery costs are associated with your order, or the weight for an item you are purchasing is beyond what is considered ‘regular cubic weight’ you will be notified of any extra charges before you complete the transaction. At this point,  you may contact us to discuss the order or you may choose to cancel your order. Note: this would only happen in rare cases where a delivery address is beyond the Purolator or Canada Post pickup/drop area, or you order a skid of Sugar. It’s better to contact us first should you have any concerns. Once you confirm any extra costs that are associated with your order and we have it shipped, there is no going back. Markcol also retains the right to refuse delivery to any address and/or cancel any shipments at anytime.

The following Postal Codes do not qualify for free shipping and a rate will be generated once your order is received. We will contact you to confirm your acceptance of the Remote Location Surcharge that apply to each order.
Nunavut, Northwest Territories and Yukon Territory
BC -V0M, V0W, V0X, V0C, V0T, V0J, V0R, V8J, V8A, V0V, V8G, V8C, V0T, V1J,
Manitoba – R0B, R8N, R8A, R9A, R0L
Alberta – T0H, T8S, T0G, T0A, T0C, T0P, T0L, T8V
Saskatchewan – S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A, S0K
Quebec – G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
Northern Ontario Regions – P0V, P7A, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
Newfoundland & Labrador – A0C, A0P, A0R, A2V, A0K, A0A, A0G, A2H, A2B, A1X
PEI -
 C0A
NS – B0E
NB – E8E

 

Ordering

There are 3 ways to order from Markcol. You can use our website, email us directly at markcol@markcoldistribution.com, or call us directly at 1 855 MARKCOL (627-5265).

Markcol online accepts Visa or Mastercard only.

If you are coming in to one of our stores to pick up an order that you placed you can use Visa, Mastercard, debit or cash for your method of payment.  When orders are shipped we require that payment is made before we ship your goods using a Visa or Mastercard.

Our website is managed in a way that any ‘Out of Stock’ items are reviewed and updated daily. We want you to know that we do our best to keep the 500+ products in stock on a daily basis; however we can never guarantee that each item will be in stock on any given day. If you place an order and we have just run out of that particular item and it has not been updated on our site we have a few options. We will contact you right away to let you know the item is out of stock and what the estimated fulfillment date is. At that point you can choose to wait for the item to arrive, substitute it with another product or cancel the entire order. Markcol does not offer rain-checks on specials or promotions, nor do we ship back ordered products.

We reserve the right to change our pricing. If it is found that we have made an error in pricing an item on our site, Markcol reserves the right to correct the price and notify you of our error. At that point we will contact you, make you aware of our mistake and see if you want to proceed with the order at the correct price or of course give you the option to cancel the order in it’s entirety. This is really just a mechanism to make sure that any technical glitches don’t get out of hand. We operate with a policy of honesty and integrity each and everyday and want you to shop with us each and every time you need coffee and tea.

Security

Our site is secure. We do not record, track or keep Credit Card numbers on file and with our updated website we will never have to. In fact, when you enter your Credit Card information rest assured that the information you have provided is never viewed by our staff. It goes directly to TD Merchant Services and they settle the transaction for us both. If you prefer to call us and place your order over the phone we can certainly take a Credit Card number over the phone and rest assured that information is destroyed once the order is complete.

Returns

If for some reason you are not satisfied with a product purchased from our site you have the right to return it for a refund or exchange within 30 days of purchase with your original purchase receipt. We cannot refund or exchange any food items for obvious reasons. This is a policy that we have to stand behind for the safety and well being of all of our customers. Food items include, but are not limited to K-Cup, loose tea, jams, biscuits, T-Discs, fresh ground coffee etc. If you are returning any hardware or brewing system to us it must contain the original packaging and be free from any damage. If you are unable to visit one of our locations and have to ship the item to us for a return or exchange, the cost to ship will be at the Customers cost.

4 comments

  1. Will be ordering from shediac, nb. Will there be extra charge if I place order for $96? I had been a frequent customer in the Oshawa store when I lived there.
    1. Hi Hank. If you go through the process of placing your order, the site will calculate a shipping cost for you based on your order total and address info. Shipping costs can be obtained prior to paying, so you'll know before hand what the shipping charge will be before having to provide any payment details. The $96.00 for free shipping applies to residents of Ontario and part of Quebec only, however, the more you buy, the less you pay in shipping until it eventually hits $0.00. Please, don't hesitate to call if you need anything else at all Hank. Cheers!
  2. I have moved to New Zealand and have been a customer of yours for many years , will you ship to here if i pay full postage, lately i have been sending the orders to my elderly mother to off ship to me but she is getting older and doesn't go out as much thanks Debbie
    1. Hi Debbie, and thank you so much for reaching out to us all the way from New Zealand! Shipping coffee overseas, or even across the border, has proven to be rather difficult for us in the past. There are strict certifications and guidelines that must be adhered to when dealing with a business' consumable products clearing customs. After jumping through the hoops a few times before, we opted to simply stick to shipping within Canada. We're so sorry we couldn't help get this done for you, Debbie. Please thank your mother for us for being our coffee liason to you oversees! All the best! -Markcol