Our FAQ

[vc_row][vc_column width=”1/1″][vc_column_text]We’ve comprised a list of our most frequently asked questions from our customers.

If you find that your question or concern is not covered here, please do not hesitate to contact us by phone or email and our staff will be more than happy to assist:[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/1″]

When can I expect my order to be delivered?

If you reside within the Durham region and your order is placed before 12:00 p.m., you can expect your order to arrive either same day, or next business day. We deliver to customers within the Durham region ourselves and offer this service every Monday, Wednesday and Friday. (Subject to change on Holiday weeks)

For customers within certain limits in Ontario that reside outside of the Durham region, all orders received before 12:00 p.m. should be delivered next business day. Customers placing their orders after 12:00 p.m. should add 1 extra business day to their expected delivery date.

For customers in remote areas of Ontario, and those outside of Ontario, delivery times will vary. This will depend on the shipping method selected, and your location.

 

Why have I not received a tracking number?

Tracking numbers can be provided upon request. All orders received will generally have an expected delivery time that falls within the guidelines outlined above. The only exception would be orders shipping out of province. If a tracking number is required, please call or email us with the request and we can provide you with this info right away. Be sure to review your shipping details on the final checkout screen prior to placing your order.

Why was I charged for shipping?

Free shipping is available for orders of $96.00 or more; that are shipping to an Ontario address, and are located within our couriers service area.

Certain locations within Ontario are classified by our shipping company as ‘beyond destination’, which means the shipping address is beyond the courier’s normal delivery route, and therefore a small portion of the shipping cost is applied to the order total. For orders shipping outside of Ontario; or to remote locations within Ontario, the amount charged for shipping will depend on your location, the shipping method selected, and your order total. Essentially, the larger your order, the less you pay for shipping until it eventually hits $0.00.

**Be sure to review your shipping cost and details on the final checkout screen prior to placing your order. You can review and make changes there if unsatisfied.

Is there an option to invoice my orders and pay later?

We do not offer the option to invoice orders. All orders will need to be paid for prior to shipment. Markcol online accepts Visa and Mastercard only.

I receive an error upon checkout and I’m unable to complete my order!

It’s important to ensure that all information entered into the final checkout screen is accurate. A fair amount of errors received can be easily rectified by reviewing your information and ensuring that all credit card information, billing address information and shipping address information is entered in correctly. You will also need to ensure that you have checked the box to agree to Markcol’s terms and conditions.

If this has all been done and you are still having issues, please take note of the error you are receiving and contact us so that we can resolve the issue promptly.

Do you ship to the U.S.A.?

We would love nothing more than to offer our services to our friends South of the border!

Unfortunately, with the shipping costs involved, and the complications that come with shipping coffee across the border, this is just not a feasible option for us at this time. We’re sorry, eh!

I forgot my password/username?

If you’ve forgotten your password, simply click on the link below which will redirect you to our reset password page.

Click here

If you can’t remember your username, simply email or call us with your name, phone number and email address, and we should be able to find you. Usernames cannot be changed.

 

I made a mistake on my order and would like to make changes. Is this possible?

If you’ve already gone through the process of placing your order and realize afterwards that you’ve missed a few items, or ordered the wrong product, you can call or email us with your order number and the necessary changes you desire. Purolator generally arrives at our warehouse to pickup orders around 12:00 p.m., so we will need to be notified prior to this cut off time as once Purolator arrives, there’s no going back. Don’t hesitate to contact us anyways with your requirements and we will do our best to accommodate.

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